Crash game's Privacy Policy

01 Scope of Roles & Policy

Welcome to crash game. This privacy policy explains how personal data collected while using the crash game platform is used, stored, and kept secure.

By using our services through the crash game website, mobile app, or any other channel, you are considered to have agreed to this privacy policy. Please read it carefully before you start using our services.

This policy is consistent with Bangladesh and international data protection laws. crash game reserves the right to update this policy at any time, and any changes will be notified on the site.

02 What types of data are collected

Crash game collects your information in several ways. The types of data collected are detailed below:

03 Purpose of Data Use

Crash game uses your information for the following purposes. Each use is grounded in a legitimate legal basis:

• To create and manage your account and verify your identity.
• To process deposits, withdrawals, and other financial transactions.
• To deliver bonuses, promotions, and personalized offers.
• To prevent fraud, money laundering, and unauthorized activity.
• To monitor and support responsible gaming programs.
• To improve and personalize customer support services.
• To fulfill legal obligations and submit reports to regulatory authorities.
• To improve crash game platform services and security.

Crash game never sells your data to third parties for marketing purposes. If you no longer wish to receive promotional emails, you can unsubscribe at any time by contacting support.

04 Data Sharing & Third Parties

Crash game may share your information with trusted third parties in certain circumstances, as clearly outlined below:

• Payment Processor: Necessary information is shared to process transactions via bKash, Nagad, Rocket, or bank transfer.
• KYC & identity verification services: Data may be shared with authorized verification agencies to meet legal compliance requirements.
• Law enforcement agencies: Information may be disclosed in response to a court order or legal claim.
• Technology Partner: Server hosting and cybersecurity service providers have access only to the information they need.
• Regulatory Authority: Certain information may be submitted to regulatory authorities for licensing compliance.

05 Cookie policy

Crash game uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.

• Essential cookies: Essential for login sessions, security tokens, and similar functions. Disabling these may cause the site to not work properly.
• Functional cookies: Remembers your language preference, theme, and other settings.
• Analytics Cookies: Helps improve our services by analyzing site visit patterns.
• Advertising Cookies: Used to show relevant offers based on your preferences.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause some crash game features to not function properly.

06 Data Retention Period

How long crash game retains your data depends on the type of information and applicable legal requirements. The general policy is as follows:

• Identity and contact information is retained for the full duration of the active account.
• Financial transaction records are generally kept for 5–7 years in accordance with legal obligations.
• Essential data is retained for a minimum of 5 years after account closure.
• Security logs and access records are typically retained for 90 days to 1 year.
• Once the retention period ends, data is securely deleted or anonymized.

07 Your rights

As a crash game player, you have several important rights regarding your personal data, detailed below:

To exercise any of these rights, contact crash game support. We aim to respond within 30 days.

08 Security Measures

Crash game has put in place a range of technical and organizational measures to protect your data. The key pillars of our security are:

• 256-bit SSL encryption with TLS 1.3 applied across all connections.
• Passwords are stored using bcrypt hashing and never in plain text.
• Two-factor authentication (2FA) available for suspicious logins or transactions.
• System monitoring by a dedicated 24/7 cybersecurity team.
• Regular security audits and penetration testing.
• Physical access controls and camera surveillance at data centers.

09 Children's Privacy

Crash game strictly does not provide services to anyone under 18. Age is verified at registration, and any account found to belong to a minor is immediately closed and all associated data deleted.

If you suspect your child is using crash game, please contact support immediately. We will act promptly.

10 Contact & Complaints

For any privacy-related questions, requests, or complaints, please contact the crash game Data Protection Team:

• Email: [email protected]
• Live Chat: Available 7 days a week, 24 hours a day.
• Complaint submission deadline: within 30 days of the incident.
• Response Time: Typically within 7 business days.

At crash game, we believe transparency and trust are the foundation of a lasting relationship. We take every concern seriously and work to resolve it as quickly as possible.